1. Agreement to Terms
By accessing and using the services of Excellency Concierge, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Description of Services
Excellency Concierge provides luxury transportation and concierge services, including but not limited to:
- Chauffeur services
- Airport transfers
- Ski resort transfers
- Corporate transportation
- Event transportation
- Concierge services
3. Booking and Cancellation
3.1 Booking
- All bookings must be made through our website or authorized representatives
- A valid payment method is required to secure your booking
- You must provide accurate and complete information for your booking
3.2 Cancellation Policy
- Free cancellation up to 24 hours before the scheduled service
- 50% charge for cancellations within 24 hours of the scheduled service
- 100% charge for no-shows or cancellations within 2 hours of the scheduled service
4. Payment Terms
- All prices are in euros unless otherwise stated
- Payment is required at the time of booking
- We accept major credit cards and bank transfers
- Additional charges may apply for waiting time, extra stops, or route changes
5. Service Standards
- Our drivers are professionally trained and licensed
- All vehicles are regularly maintained and insured
- We maintain high standards of cleanliness and comfort
- We monitor flight delays and adjust pickup times accordingly
6. Liability
While we strive to provide reliable and safe services, we are not liable for:
- Delays caused by traffic, weather, or other circumstances beyond our control
- Loss or damage to personal belongings
- Indirect or consequential losses
- Any circumstances arising from incorrect information provided by the client
7. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the modified terms.
8. Contact Information
For any questions regarding these terms, please contact us at:
contact@excellency-concierge.com